☞ note

Affected by Covid-19, there will be a certain delay in shipment. But don’t worry, you can rest assured and wait for your order to arrive.

If you have any needs or questions about the transportation of your order, please feel free to contact us: service@dmladies.com

☞ Return

We have a 30-day return policy, which means you have 30 days to apply for a return after receiving the product.

To be eligible for return, your product must be in the same condition as you received it, unworn or unused, labeled, and in its original packaging. You also need a receipt or proof of purchase. To

You must be extra careful when trying on clothes (please note the following *underwear exceptions*), please make sure that you do not use any cosmetics, perfumes or deodorants that may leave odors or traces. If the returned goods are not in saleable condition or damaged, we reserve the right to refuse a refund.

To start a return, you can contact us at service@dmladies.com

If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent back to us without prior request for return are not accepted.

For any return issues, you can contact us at any time via service@dmladies.com

☞Communication

We do not provide exchange services. The fastest way to ensure that you get what you want is to return the items you own. If you are not satisfied with the size/color of the item, please return it to us for a refund and re-order the item in the size/color you like.

Underwear exception

Once you try on underwear or socks, we will not accept returns. Please check our size chart to ensure that the underwear you ordered fits well: measure your hips and waist, then apply this information to the chart. If you have any questions about the size, please feel free to contact us before placing an order, just send us a quick email or call our friendly team-our contact details are as follows.

☞ Refund

We will notify you after receiving and checking your return, and let you know if the refund is approved. If approved, you will be automatically refunded via the original payment method. Keep in mind that it usually takes 2-5 business days for your bank or credit card company to process and mail the refund, and sometimes it can take up to 10 business days. Please note that customers need to pay return postage and service fees.